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Wampo / Support

Support

Welcome to Wampo Support. Here you'll find answers to frequently asked questions, troubleshooting tips, and how to contact us for further assistance.

FAQ · Frequently Asked Questions

Frequently Asked Questions

Wampo is an app that records your dog walks using GPS, letting you review routes, distances, and duration. You can also place markers at interesting spots during walks and check recommended walking times based on weather conditions.

Yes, location access is required to record walking routes. Setting the permission to "Always Allow" enables accurate route recording in the background. You can change this in iOS Settings > Privacy & Security > Location Services.

Drag a marker icon from the icon bar at the bottom of the walk screen and drop it on the map. You can mark restroom stops, favorite spots, or caution areas.

Yes, you can register multiple dog profiles. When starting a walk, you can choose which dog you're walking with.

Using data from the Japan Meteorological Agency, the app analyzes precipitation probability, temperature, and wind speed near your location to recommend suitable walking times. Times with poor weather conditions are automatically excluded.

No. All data is stored exclusively on your device. There is no external server communication or account registration. For more details, see our Privacy Policy.

Yes, you can delete individual walk records from the walk history screen. You can also delete individual markers from the walk detail screen.

TROUBLESHOOTING · Common issues

Troubleshooting

Walk route is not being recorded Location

Please check the following:

  1. Location Services is enabled (Settings > Privacy & Security > Location Services)
  2. Wampo's location permission is set to "Always"
  3. Low Power Mode is turned off (GPS accuracy may decrease in Low Power Mode)

App crashes or freezes Stability

  1. Make sure iOS is updated to the latest version
  2. Close background apps and restart Wampo
  3. If the issue persists, try restarting your device
CONTACT · Contact Us

Contact Us

If you can't find the answer to your question or are experiencing other issues, please contact us:

Email: duck8823@gmail.com

Send email →
APP INFO · App Information

App Information

Current Version:
v1.0.0
Compatibility:
iOS 16.0 or later
Supported Languages:
Japanese